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Purchase terms and conditions

General terms and conditions, the terms designated with a capital letter have the following meaning:

 

DEFINITIONS

  • “General Terms and Conditions”: these general ticket terms and conditions of the KLM Open organization.
  • “Ticket”: an admission pass for an event day.
  • “Agreement”: the contract between you and the KLM Open organization for the purchase and sale of one or more tickets. The event organizers are DP World Tour, Nederlandse Golf Federatie, and TIG Sports B.V.
  • “Event”: the event for which you have purchased a ticket, indicated by date, time, and stadium.
  • “Access Prohibition”: the ban described in these General Terms and Conditions.
  • “You or Your”: the person who enters into (or has entered into) an Agreement with the KLM Open organization via the Website.
  • “Website”: the ticket shop of the KLM Open organization.
  • “Visitor”: the person who uses a ticket and attends the event. The organization distinguishes among different types of visitors: adult, youth, children, and members of Bernardus.

 

GENERAL
By accepting these General Terms and Conditions, you agree to the conditions, ticket conditions, access conditions, privacy policy, and regulations below.

  • In the event of cancellation, stoppage, non-occurrence, or non-completion of a match, the organization shall not be held liable. The admission fee is non-refundable.
  • The KLM Open organization reserves the right to change the start times of program segments.
  • Damage incurred at the event location cannot be charged to the KLM Open organization.
  • The KLM Open organization assumes no responsibility for minors.
  • Persons who cannot be held accountable for their actions must be accompanied by a guardian responsible for them.
  • Visitors who disrupt the event, cause damage, or inflict personal injury will be held personally liable.
  • The KLM Open organization reserves the right to deny access in advance to individuals or organizations without providing reasons.
  • Visitors must follow all instructions on (warning) signs and directions from the organization and its staff.

 

THE AGREEMENT

  • The Agreement is formed when you complete the ticket purchase process on the Website and receive an email confirmation from the KLM Open organization along with an electronic ticket file.
  • During the ordering process, you provide the personal data required by the KLM Open organization to deliver a Ticket to you. The organization is not responsible for any consequences arising from incorrect or incomplete data entry.
  • Each Agreement is concluded exclusively in Dutch or English and is electronically archived by the KLM Open organization. A copy may be requested.
  • Under the Agreement, in exchange for the payment of the purchase price, you gain access to a sports event held on a specified date and time. Sales agreements for admission tickets to such sports events are exempt from the statutory right of withdrawal. Once purchased, you cannot return your Ticket to the KLM Open organization.

 

PRICE AND COSTS

  • For each Ticket, you owe the purchase price to the KLM Open organization.
  • Costs vary according to sport, day, session, and visitor type.

 

TICKET CONDITIONS

  • Each Ticket serves as proof of the right to access the specified Event for one adult or child. The Ticket is provided with a unique barcode by the KLM Open organization.
  • To gain access to the event area, you must allow a staff member to scan the barcode on the Ticket. Each barcode can be scanned only once per location. You are responsible for keeping your Ticket secure so that no one else can present its barcode at the entrance.
  • The KLM Open organization does not guarantee that all matches included in the Event will be played on the date and time indicated on the Ticket. If the Event does not take place for any reason, the organization is not obliged to refund the purchase price of the Ticket.
  • You may purchase a maximum of 10 Tickets per transaction. Tickets may be resold without profit margin to direct friends or family. If you resell a Ticket, you must inform the buyer that they are subject to these General Terms and Conditions. You guarantee that the buyer will indeed comply.
  • Tickets may not be used for commercial purposes. If you are a company and wish to purchase admission tickets for inviting guests or for other commercial purposes, please contact the organization directly at julia@tigevents.nl.
  • The KLM Open organization may deny you access or have you removed if, in its reasonable opinion, you violate one or more provisions of these General Terms and Conditions and House Rules. In such cases, your right of access to any event area is forfeited without refund.

 

ACCESS REGULATIONS

  • You must show your Ticket upon first request by the police or authorized personnel at the venue and follow any instructions immediately.
  • You are not permitted to access areas not intended for the general public.
  • You must not obstruct the flow of people within the event areas; use of entrances, stairs, corridors, and doorways is limited to what is strictly necessary for entering or exiting the venue.
  • Upon entering the event area, you must not be under the influence of alcohol and/or narcotics. If security reasonably suspects such influence, your access may be denied.
  • Offering or possessing merchandise such as drinks, food, souvenirs, T-shirts, scarves, or flags for sale is prohibited.
  • Possession of bottles, glass, cans, sticks, banners with, in the opinion of security, discriminatory, provocative, or advertising texts, chains, blunt or sharp weapons, fireworks, or other objects that could be used as weapons or to disrupt order is not allowed.
  • You must not throw any objects or liquids on the event area.
  • You may not carry or use substances that, in the opinion of staff, cause unnecessary nuisance or pose danger to others or property—including items that create excessive noise such as foghorns or horns.
  • You must not behave in a provocative or threatening manner, endanger lives or health, or act in a way that could damage the event area (e.g., climbing light poles, fences, roofs, boarding structures, or other installations).
  • Bringing dogs or other animals to the event area is prohibited, except for guide dogs and assistance dogs.
  • By using your Ticket, you accept that you may be searched by the police or authorized personnel, and any prohibited items found may be confiscated.
  • Security checks will be carried out upon entry.
  • By entering the venue, you agree to be photographed or filmed for commercial and security purposes.

 

ACCESS PROHIBITION
If the KLM Open organization exercises its right as described in the Ticket Conditions, it may impose an Access Prohibition on you. This prohibits you from attending any KLM Open events. The extent of the prohibition depends on the seriousness of the behavior that led to the denial of access or removal from the venue. The Access Prohibition will be communicated to you in writing.
If an Access Prohibition is imposed, you may submit a written objection via registered mail within 14 days from the date of notification. Late objections will be deemed inadmissible. The organization will decide on an admissible objection within 30 days and communicate its decision in writing.
During the term of the Access Prohibition, you may not purchase Tickets. If you possess a Ticket, the organization is not obliged to grant you access to the Event.

 

LIMITATION OF LIABILITY/INDEMNIFICATION
The KLM Open organization is not liable for any damage you suffer during your visit to the Event.
Its liability for any damage arising from a breach or non-fulfillment of the Agreement is limited to the total amount you paid for the relevant Tickets.
Liability for damage resulting from intent or gross negligence is not limited.
You indemnify the KLM Open organization for any financial loss incurred as a result of your non-compliance with any provision of these General Terms and Conditions, such as the access regulations.

 

MISCELLANEOUS
The KLM Open organization has partially outsourced the execution of the Agreement to CM Tickets, which may perform its obligations on its behalf.
The Agreement is governed by Dutch law.

 

PAYMENT METHODS
The following payment methods are available online:

  • iDEAL (ING, Rabobank, SNS bank, Friesland bank, ASN bank, Triodos bank, Van Lanschot Bankiers, and ABN-Amro bank). For more information, see www.ideal.nl or your bank’s website.
  • Bancontact
  • Mastercard
  • Visa
  • Amex

 

CONFIRMATION OF YOUR ONLINE PURCHASE
Immediately after your purchase is completed and payment finalized, you will receive a confirmation email and an e-ticket from CM Tickets. Your e-ticket serves as your admission pass for the Event.
If the confirmation email raises questions, you may obtain assistance during the event helpdesk’s operating hours.
For box office and helpdesk hours, please visit the event website, which also provides contact information.

 

EXCHANGE AND REFUND OF TICKETS
Always verify your purchase or reservation for quantity, date, and price before confirmation.
The KLM Open organization does not accept returns. In cases of cancellation, stoppage, non-occurrence, or non-completion of a match, no refund of the admission fee is provided.

 

HELPDESK
The event website displays the helpdesk hours for assistance with questions or uncertainties.

 

STATUTORY WITHDRAWAL PERIOD
The KLM Open organization only sells time-bound admission tickets via the event website. Therefore, sales are not subject to the statutory 7-working-day withdrawal period during which a purchase may be annulled.

 

 

PRIVACY POLICY

 

SECURITY
The event’s sales page is secured via SSL (Secure Socket Layer), ensuring your personal data is protected and unreadable during transmission. CM Tickets uses payment methods approved by banks.

 

CREDIT CARD INFORMATION
Neither CM Tickets nor the KLM Open organization stores your credit card details. These details are transmitted encrypted directly to the credit card companies.

 

PERSONAL DATA

You must provide personal data during the ordering process.
If it is suspected that incorrect data has been provided, CM Tickets may block your purchase or reservation.
The KLM Open organization and CM Tickets are not liable for any damage resulting from the provision of incorrect data.
You may contact the KLM Open organization to access your personal data.
Storage of personal data for payment is governed by CM.com’s general terms.
Data is stored by CM.com in Breda and Eindhoven and retained for up to two years after purchase.

 

PERSONAL DATA
Data Storage:
We store the following data about you upon ticket purchase for KLM Open:

  • First name/last name
  • Gender
  • Email address
  • Mobile number
  • Date of birth
  • Place of residence
  • Additional information provided during the ordering process

 

Use of Personal Data
CM Tickets registers the data via the ticket website. The data remains the property of the KLM Open organization, which uses it exclusively for:

  • Providing products, services, account details, and support (e.g., confirming your event registration; if you provide friends’ data, use it only after obtaining their permission).
  • Sending you messages regarding your transaction and attended events (e.g., emails about your account, ticket purchase, or event reviews; communications regarding policies or conditions).
  • Monitoring and improving our products, services, and websites, thereby enabling personalized service and informed decisions about our offerings.
  • Security purposes, to protect our company, staff, customers, third parties, and/or their property (including all events you attend and our websites) as permitted by law.
  • Offering personalized advertising and online behavioural advertising in cooperation with third parties.
  • Marketing purposes, if you have given your consent (e.g., email newsletters on upcoming events, products, or services).
  • Other purposes as permitted by law, such as creating anonymous visitor profiles for economic impact calculations or event marketing.

 

Sharing Data with Third Parties
CM Tickets
CM Tickets uses the data for ticket purchase registration, sending confirmation emails, and delivering admission tickets. Data is stored in Breda and Eindhoven.

Selected Third Parties
If you have consented to our partners contacting you by email, your data may be provided to them for their marketing or advertising purposes.
The KLM Open organization will not otherwise disclose, sell, or trade personal information to any third party unless:

  • You have given permission; or
  • There are legal grounds for disclosure.

 

Access, Correction, and/or Deletion of Your Data
You may request access to, correction of, and/or deletion of your personal data. Contact TIG Sports & Events, Valschermkade 30, 1059 CD Amsterdam, +31 (0)20 570 90 60.

 

OPT-IN AND USE OF DATA
When you select “Yes, I want to receive news about the KLM Open (via newsletter, SMS, WhatsApp)” during the online ordering process, you give permission for KLM Open to send you newsletters. Data remains managed by the KLM Open organization, and you may unsubscribe at any time.
Opt-in data is used solely for enhancing the specific campaign’s information, stored internally, and not shared with other parties unless stated otherwise.

 

PORTRAIT RIGHTS
During KLM Open, in-house photographers take photos of the event. You may be depicted in these photos. By accepting these General Terms and Conditions, you consent to the use of photos in which you are identifiable.
Photo rights are fully acquired from the in-house photographers; thus, the KLM Open organization owns the photos, which are managed by TIG Sports & Events.
Photos may be posted on the website and social media channels for event promotion and shared with partners and sponsors.
If you are identifiable in a photo posted online and wish it removed, contact the organization at TIG Sports & Events, Valschermkade 30, 1059 CD Amsterdam, +31 (0)20 570 90 60.

 

REGULATIONS
For the safety of everyone on KLM Open grounds, rules have been established which do not differ from those at other events in the Netherlands. Read them carefully; by attending KLM Open, you automatically agree to these house rules.

 

ACCESS CONTROL
Access control is enforced at KLM Open for visitor and participant safety. Bags may be searched. The following items are prohibited and must be surrendered or removed:

  • Food and beverages
  • Glass and cans
  • (Plastic) bottles
  • Fireworks
  • Weapons
  • Hazardous/sharp objects
  • Perfume, deodorant, and other spray cans
  • Audio and/or video recording equipment, except mobile phones (unless permission is granted)

The decision of the security personnel is final. By entering, you agree to comply with clothing and bag inspections. Prohibited items will be handed over to the police.

 

ALCOHOL

Under Dutch law, sale of alcoholic beverages to persons under 18 is prohibited, as is their consumption by minors. KLM Open complies with this law; ID may be requested. If you are 18 or older but appear younger, repeated ID checks may occur. A wristband indicating that you are 18 or older may be issued at the information desk. If minors are found consuming alcohol, the organization will take action.

 

DRUGS

Possession or trading of drugs is prohibited at KLM Open. Bags and clothing may be inspected by police or security.

 

UNWANTED BEHAVIOR AND CRIMINAL OFFENSES

Visitors must comply with all instructions from security personnel and organizational staff. Failure to do so, or behavior deemed undesirable, may result in denied access. In cases of criminal offenses, you will be handed over to the police and charges filed.

 

SALES AND PROMOTION

Sale or promotion of goods and/or services on or around KLM Open grounds is prohibited without prior written permission from the organization.

 

PHOTOGRAPHY

Taking photos with professional camera equipment is not permitted unless you have received explicit written permission.
When taking photos, consider the privacy of those involved.

 

ANIMALS

Animals are not allowed on KLM Open grounds, except for guide dogs and assistance dogs.

 

CHILDREN

The organization advises parents to remain vigilant on the grounds. If you bring your children, be mindful of uneven terrain, the venue’s size, and the large number of people present.

 

OWN RISK

Entering KLM Open grounds is at your own risk. The organization is not liable for any damage to visitors or their property.

 

LOST OR FOUND ITEMS

All lost items will be collected at the information desk during KLM Open and transferred to TIG Sports after the event.

 

CONFISCATED ITEMS

Items not permitted on KLM Open grounds will be confiscated and permanently forfeited. If necessary, they will be handed over to the police with you.

 

PUBLIC URINATION

Public urination is prohibited and will result in fines by the police. Please use the provided restroom facilities.

 

ACCESSIBILITY

The KLM Open organization strives to make the event accessible for wheelchair users, including providing suitable restroom facilities. However, availability cannot be guaranteed. Always follow staff instructions.

 

PARKING

Holders of a KLM Open parking ticket may use the designated parking area. Without a parking ticket, access to this area is not permitted. A special parking area is arranged for regular visitors.
Parking is allowed only in designated spaces for cars, motorcycles, and bicycles. The parking ticket is valid for the entire day. Follow parking attendants’ instructions, keep the area clean, dispose of waste in designated bins, and note that entering with glass is prohibited. Use of unsanctioned areas for sanitary needs is not allowed. In case of obstruction, the organization may move your vehicle. Parking is at your own risk; the site manager is not liable for damage or theft.

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